Duncan Phillips Management Limited T/as Duncan Phillips is a member of a redress scheme which is the Property Ombudsman.
The Tenant is responsible for all utility bills unless specified and these include electricity, gas, council tax, telephone, broadband, water and a TV licence.
Any problems structurally are maintained by the landlord. Appliances, fixtures, and fittings that need repairing will be repaired by the landlord as part of their maintenance obligations.
Please report any repairs as soon as you are away of any issue and we can get them fixed as soon as possible.
If the Landlord or Duncan Phillips representative needs to gain access to your property for repairs or unusually for any other reason, we will arrange a suitably convenient time with you.
There may be times when during an agreement an agent may want to inspect the property and will give you reasonable notice of this. This is normally covered in the rental agreement signed by you and the Landlord.
Yes. To ensure you receive a professional service its best to choose an agent who is a member of Safeagent. Safeagent members ensure that the transaction is handled properly. A Safeagent agent works to professional standards that work well for both landlord and tenant. For example, the tenant renting through a Safeagent agent can expect that the landlord will carry out safety checks e.g. gas, electrics, furniture etc. The correct tenancy agreement will be used, ensuring that responsibilities are clearly set down and privacy of the tenant is adequate. A Safeagent agent will also have proper procedures for reporting and dealing with repairs and furthermore provide a bonding scheme, which will protect your deposit (details available). You may be advised to check if the agent is part of The Ombudsman scheme for Estate Agents (part of the OFT)
Most rental tenancy agreements are for a 12-month period, but some landlords may look at shorter terms such as six months. Some Landlords also like to include a break clause with 2 months’ notice after four months of the agreement.
Giving notice earlier than the timings stipulated on the term of you contract will constitute a breach and leave you liable for the rest of the rent until the end of the agreement unless the property is re-let, and you pay any expenses incurred from the Landlord.
When drawing up the initial agreements a break clause of you needing to give 4 months’ notice could be negotiated. This would mean you would be liable for the rent for the notice period of two months - releasing you from the remaining six months on a twelve-month tenancy. This scenario rolls on month to month.
Take advice first if an important repair is needed and the Landlord is not getting the repair fixed as fast as they can. You should not stop paying rent until you are certain of the reason for the delay in completing the repair.
Ensure all essential repairs are reported in writing to avoid any delays or ambiguity.
An Assured Shorthold Tenancy Agreement is standard and is used for a six to twelve-month rental agreement between tenant and landlord.
This depends on the service that the Landlord has agreed with the Letting Agent. There are 3 levels of service that Duncan Phillips offer to their landlords, Let Only, Rent Processing and Management.
The Letting Agent will always deal with property viewing, references, agreements and assisting you through the process of moving in.
If the Landlord takes the Let Only option, then all correspondence will go through the Landlord themselves after the move in date.
Rent Processing is like Let Only but the letting agent will collect your rent on a monthly basis and pass this on to the Landlord.
When it comes to the Management service the tenant will deal exclusively with Duncan Phillips with all aspects of the property including rent, maintenance and any other problems or queries throughout the duration of the contract.
The Letting Agent, in this case Duncan Phillips acts on behalf of the Landlord. However, professional standards across the industry ensure that we will work with you during the tenancy if you have any grievances or feel that the Landlord is being unreasonable. Duncan Phillips will work on a suitable resolution with their client, the Landlord.
A Letting Agent will ensure that the property is safe, priced correctly and would also support the Tenants viewpoint if they believe them to be valid and lawful.